Terms of service

Terms of Service

Last Updated: 06/09/2026

Welcome to DrivIQ. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About DrivIQ

DrivIQ is an online retailer offering dash cameras, automotive accessories, and related products throughout South Africa.

2. Eligibility

By placing an order, you confirm that you are:

  • At least 18 years old or have permission from a parent or legal guardian.
  • Legally capable of entering into a binding agreement.
  • Providing accurate and complete information.

3. Orders

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

DrivIQ reserves the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders due to pricing errors, stock shortages, or suspected fraud.

If payment has already been received for a cancelled order, a full refund will be issued.

4. Pricing

All prices displayed on our website are in South African Rand (ZAR).

Prices are subject to change without prior notice.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur. If an incorrect price has been displayed, we reserve the right to cancel the order and issue a full refund.

5. Payment

We accept secure online payments through approved payment providers.

Orders will only be processed once payment has been successfully received and verified.

6. Shipping

Delivery times are estimates only.

DrivIQ is not responsible for delays caused by:

  • Courier companies
  • Weather conditions
  • Public holidays
  • Industrial action
  • Events beyond our reasonable control

Please refer to our Shipping Policy for further information.

7. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Customers are encouraged to read this policy before making a purchase.

8. Product Information

We strive to ensure that all product descriptions, images, specifications and compatibility information are accurate.

However:

  • Product colours may vary depending on your display.
  • Manufacturers may update product specifications without notice.
  • Minor differences between images and the actual product may occur.

9. Product Installation

Some products may require professional installation.

DrivIQ is not responsible for damage resulting from:

  • Incorrect installation
  • Improper use
  • Vehicle incompatibility
  • Failure to follow the manufacturer's instructions

Customers are responsible for ensuring products are suitable for their vehicle before purchase.

10. Warranty

Certain products include a manufacturer's warranty.

Warranty coverage does not include:

  • Accidental damage
  • Water damage (unless specifically stated)
  • Misuse or abuse
  • Normal wear and tear
  • Unauthorized repairs or modifications

Warranty periods vary by product.

11. Intellectual Property

All content on the DrivIQ website, including but not limited to:

  • Logos
  • Branding
  • Product descriptions
  • Graphics
  • Images
  • Text
  • Website design

is the property of DrivIQ or its licensors and may not be copied, reproduced or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by South African law, DrivIQ shall not be liable for any:

  • Indirect damages
  • Consequential damages
  • Loss of income
  • Loss of profits
  • Loss of data
  • Vehicle damage arising from improper installation or misuse of products

Our total liability shall not exceed the purchase price paid for the product.

Nothing in these Terms excludes any rights that cannot legally be excluded under the Consumer Protection Act, 2008 (CPA).

13. User Conduct

When using our website, you agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website security.
  • Upload malicious software or viruses.
  • Submit false or misleading information.
  • Attempt unauthorized access to our systems.

DrivIQ reserves the right to suspend access to users engaging in prohibited conduct.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

15. Third-Party Links

Our website may contain links to third-party websites.

DrivIQ is not responsible for the content, privacy practices or services offered by third-party websites.

16. Changes to These Terms

DrivIQ reserves the right to amend these Terms at any time.

Updated Terms will be published on this page and become effective immediately upon publication.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

DrivIQ

📧 Email: DrivIQSa@gmail.com

🌐 Website: www.driviq.co.za