Privacy policy

Privacy Policy

At DrivIQ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using our website or purchasing our products, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Who We Are

DrivIQ is an online retailer that sells dash cameras, automotive accessories, and related products throughout South Africa.

For any questions regarding this Privacy Policy, please contact us using the details at the end of this document.

2. Information We Collect

We may collect the following personal information when you use our website:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Company name (if applicable)

Order Information

  • Products purchased
  • Order history
  • Delivery preferences
  • Payment status

Payment Information

Payments are securely processed through trusted third-party payment providers.

DrivIQ does not store your banking details or card information.

Website Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of your visit
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Communicate about your purchases.
  • Send shipping updates.
  • Prevent fraud and unauthorized transactions.
  • Improve our website and services.
  • Comply with legal obligations.

With your consent, we may also send promotional emails regarding new products, special offers, and discounts.

You may unsubscribe from marketing communications at any time.

4. Lawful Basis for Processing

We process your personal information only where permitted under POPIA, including where:

  • It is necessary to fulfill a contract with you.
  • You have provided your consent.
  • We are required to comply with legal obligations.
  • Processing is necessary to protect our legitimate business interests, provided your rights are not overridden.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties where necessary, including:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting providers
  • Fraud prevention services
  • Government authorities where legally required

All third-party service providers are expected to protect your personal information appropriately.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Improve website performance.
  • Understand visitor behaviour.
  • Enhance website security.

You can disable cookies through your browser settings, although some website features may no longer function correctly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Disclosure

While we strive to use commercially acceptable methods to protect your information, no method of online transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal, accounting, and tax obligations.
  • Resolve disputes.
  • Enforce our agreements.

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Your Rights Under POPIA

In accordance with POPIA, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Object to certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Request restriction of processing where applicable.
  • Lodge a complaint with the Information Regulator.

We will respond to valid requests within a reasonable period, as required by applicable law.

10. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you:

  • Product updates
  • Promotions
  • New arrivals
  • Special offers

You may opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Your continued use of the website after changes have been posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

DrivIQ

📧 Email: DrivIQSa@gmail.com

🌐 Website: www.driviq.co.za

15. Complaints

If you believe your personal information has not been handled in accordance with POPIA, you may first contact DrivIQ so we can attempt to resolve your concern.

You also have the right to lodge a complaint with the Information Regulator (South Africa).

Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Email: complaints.IR@justice.gov.za

Website: https://www.justice.gov.za/inforeg/