Refund policy

Refund policy

Refund & Returns Policy

Last Updated: 06/09-2026

At DrivIQ, we are committed to providing quality automotive products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You may return eligible products within 14 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, manuals and components.
  • Show no signs of installation, damage, misuse or modification.
  • Be accompanied by proof of purchase.

Products returned without their original packaging or missing accessories may not qualify for a refund.

2. Faulty or Defective Products

If your product arrives damaged, defective, or develops a manufacturing fault during the warranty period, please contact us as soon as possible.

We may request:

  • Your order number.
  • Photos or videos showing the issue.
  • A brief description of the fault.

Once inspected, we will repair, replace or refund the product where applicable.

3. Non-Returnable Items

The following items cannot be returned unless they are defective:

  • Products that have been installed or used.
  • Items with missing parts or damaged packaging.
  • Products damaged through misuse, accidents or incorrect installation.
  • Clearance, sale or discontinued items (unless faulty).

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Refunds will be processed using your original payment method.
  • Please allow 5–11 business days for the refund to appear, depending on your bank or payment provider.

5. Exchanges

We gladly exchange products that are:

  • Faulty
  • Damaged during delivery
  • Incorrectly supplied

Exchanges are subject to stock availability.

6. Shipping Costs

If the return is due to:

  • A defective product
  • Incorrect item received
  • Damage during shipping

DrivIQ will cover the return shipping costs.

7. Warranty

Many of our products include a manufacturer's warranty.

Warranty periods vary depending on the product and will be indicated on the product page where applicable.

The warranty does not cover:

  • Accidental damage
  • Water damage (unless specifically stated)
  • Incorrect installation
  • Normal wear and tear
  • Misuse or neglect

8. Consumer Rights

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA). If your product is defective or not of acceptable quality, you may be entitled to repair, replacement or refund in accordance with applicable consumer laws.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: DrivIQSa@gmail.com

Business Hours:
Monday – Friday
09:00 – 17:00