Shipping policy
Shipping Policy
At DrivIQ, we strive to deliver your order safely and as quickly as possible. Below you'll find everything you need to know about our shipping process.
Order Processing
Orders are processed Monday to Friday, excluding public holidays.
Orders are typically processed within 1–2 business days after payment has been confirmed.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Delivery Areas
We currently deliver nationwide throughout South Africa.
Unfortunately, we do not currently offer international shipping.
Delivery Timeframes
Orders are typically delivered within 8–11 business days from the date your order has been dispatched.
Please note that delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.
While we strive to deliver your order as quickly as possible, DrivIQ cannot guarantee delivery dates and will not be held responsible for delays caused by third-party courier services.
Shipping Costs
Shipping fees are calculated at checkout unless a product qualifies for Free Shipping.
Where free shipping is offered, no additional delivery charges will apply.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable) so you can monitor your delivery.
Delivery Requirements
Please ensure:
Your delivery address is accurate and complete.
Someone is available to receive the parcel during business hours.
A valid contact number is provided with your order.
If a delivery cannot be completed due to incorrect information or no one being available, additional delivery charges may apply.
Damaged or Missing Parcels
If your order arrives damaged or appears to have been tampered with:
Take clear photos of the package before opening it.
Contact DrivIQ within 48 hours of receiving your order.
Include your order number and photographs when contacting us.
We will investigate the issue and work towards a suitable resolution.
Lost Shipments
If your parcel has not arrived within the estimated delivery period, please contact us and we will liaise with the courier to locate your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
DrivIQ cannot be held responsible for delays or additional courier charges resulting from incorrect or incomplete addresses.
Delays Beyond Our Control
While we do our best to meet estimated delivery times, delays caused by courier companies, severe weather, public holidays, strikes, or other unforeseen circumstances may occur. DrivIQ cannot guarantee delivery dates in these situations.
Contact Us
If you have any questions regarding your shipment, please contact us.
Email: DrivIQSa@gmail.com
Business Hours:
Monday – Friday: 09:00 – 17:00
Saturday: 09:00 – 13:00 (if applicable)
Sunday & Public Holidays: Closed